Privacy Policy

Last Updated: January 1, 2024

Gulf Coast Seamless Gutters ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Property information (address where services will be performed)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication records (calls, emails, text messages)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Geographic location (general area, not precise location)

2. How We Use Your Information

We use the information we collect to:

• Provide gutter installation, repair, and maintenance services
• Schedule appointments and communicate about services
• Process payments and maintain billing records
• Respond to customer inquiries and provide customer support
• Improve our website and services
• Send service reminders and maintenance notifications
• Comply with legal obligations and protect our rights
• Market our services (with your consent where required)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer relationship management
• Marketing and advertising services
• Background checks for employees

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of our customers or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Employee training on data protection
• Limited access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The nature of the services provided
• Legal and regulatory requirements
• Warranty and service obligations
• Dispute resolution needs

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

Deletion

You may request that we delete your personal information, subject to certain exceptions.

Marketing Communications

You may opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in emails
• Replying "STOP" to text messages
• Contacting us directly

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website and indicate the effective date of the changes.

11. State-Specific Privacy Rights

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Delete personal information
• Opt out of the sale of personal information
• Receive equal service and pricing

Florida Residents

Florida residents may have certain rights under applicable state privacy laws. We comply with all applicable Florida privacy regulations.

Effective Date: This Privacy Policy is effective as of January 1, 2024.